Managed Services

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Program Catalogue

Zeara Managed Services

Program Catalogue

Service Desk	Economy	Advantage	Total Managed
Access to Online Ticketing	Included	Included	Included
Escalation of Issues	Included	Included	Included
Prioritisation of issues	Included	Included	Included
Tiered Support Structure	Included	Included	Included
Unlimited (Business Hours)	Optional	Optional	Included
24x7 Service Desk Access	Optional	Optional	Included

24x7 Monitoring	Economy	Advantage	Total Managed
Server Availability & Performance Monitoring	Included	Included	Included
Workstation Availability & Performance Monitoring	Included	Included	Included
Network Availability Monitoring	Included	Included	Included
Printer Monitoring	Included	Included	Included

Security	Economy	Advantage	Total Managed
Anti-Virus Monitoring	Included	Included	Included
Anti-Virus Management	Included	Included	Included
Firewall Monitoring	Optional	Included	Included
Firewall Management (Rules and Changes)	Optional	Included	Included
Penetration Testing	Optional	Optional	Included
OS Patching & Updates	Included	Included	Included

Backup	Economy	Advantage	Total Managed
Identification of Critical Data	Included	Included	Included
Remote Backup Monitoring	Included	Included	Included
Monthly Testing	Optional	Included	Included
File Restore Management	Optional	Included	Included
Server Image Management	Optional	Optional	Included
Disaster Recovery Plan	Optional	Optional	Included
Full Disaster Recovery Guarantee 24/7	Optional	Optional	Included

IT Management	Economy	Advantage	Total Managed
Monthly Reporting	Included	Included	Included
Asset Tracking & Reporting	Optional	Optional	Included
Monthly IT Phone Meeting	Optional	Included	Included
Quaterly IT Review Meeting	Included	Included	Included
Configuration Management	Optional	Optional	Included
Life Cycle Management	Optional	Included	Included

Maintenance	Economy	Advantage	Total Managed
Server Maintenance	Optional	Included	Included
Desktop Care Monthly	Optional	Optional	Included
Desktop Care Quarterly	Optional	Optional	Not Applicable
Onsite Dust Removal Service	Optional	Optional	Optional

Support	Economy	Advantage	Total Managed
Bundled Discounted Hours (Non Expiring)	Optional	Optional	Included
Unlimited Business Hours Support	Optional	Optional	Included
Unlimited 24/7 Support	Optional	Optional	Optional

Want to learn more?

Take the next step and speak with one of our sales team to learn more about the benefits of managed IT.

Phone -
1300 248 766

E-mail -
sales@zeara.com.au