Managed Services

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Program Catalogue

Zeara Managed Services

Program Catalogue


Service Desk

Economy

Advantage

Total Managed

Access to Online Ticketing

Included

Included

Included

Escalation of Issues

Included

Included

Included

Prioritisation of issues

Included

Included

Included

Tiered Support Structure

Included

Included

Included

Unlimited (Business Hours)

Optional

Optional

Included

24x7 Service Desk Access

Optional

Optional

Included

24x7 Monitoring

Economy

Advantage

Total Managed

Server Availability & Performance Monitoring

Included

Included

Included

Workstation Availability & Performance Monitoring

Included

Included

Included

Network Availability Monitoring

Included

Included

Included

Printer Monitoring

Included

Included

Included

Security

Economy

Advantage

Total Managed

Anti-Virus Monitoring

Included

Included

Included

Anti-Virus Management

Included

Included

Included

Firewall Monitoring

Optional

Included

Included

Firewall Management (Rules and Changes)

Optional

Included

Included

Penetration Testing

Optional

Optional

Included

OS Patching & Updates

Included

Included

Included

Backup

Economy

Advantage

Total Managed

Identification of Critical Data

Included

Included

Included

Remote Backup Monitoring

Included

Included

Included

Monthly Testing

Optional

Included

Included

File Restore Management

Optional

Included

Included

Server Image Management

Optional

Optional

Included

Disaster Recovery Plan

Optional

Optional

Included

Full Disaster Recovery Guarantee 24/7

Optional

Optional

Included

IT Management

Economy

Advantage

Total Managed

Monthly Reporting

Included

Included

Included

Asset Tracking & Reporting

Optional

Optional

Included

Monthly IT Phone Meeting

Optional

Included

Included

Quaterly IT Review Meeting

Included

Included

Included

Configuration Management

Optional

Optional

Included

Life Cycle Management

Optional

Included

Included

Maintenance

Economy

Advantage

Total Managed

Server Maintenance

Optional

Included

Included

Desktop Care Monthly

Optional

Optional

Included

Desktop Care Quarterly

Optional

Optional

Not Applicable

Onsite Dust Removal Service

Optional

Optional

Optional

Support

Economy

Advantage

Total Managed

Bundled Discounted Hours (Non Expiring)

Optional

Optional

Included

Unlimited Business Hours Support

Optional

Optional

Included

Unlimited 24/7 Support

Optional

Optional

Optional


Want to learn more?

Take the next step and speak with one of our sales team to learn more about the benefits of managed IT.

Phone -
1300 248 766

E-mail -
sales@zeara.com.au